Support Specialist Wholesale
IT Support Specialist
Fulltime
In brief
Are you someone who gets energy from helping others and solving technical problems? Do you have a keen eye for process improvement and do you want to play an important role in collaborating with Internet Service Providers? Then the position of Support Specialist Wholesale in Schiedam is for you!
Vacancy
who are you
You are a proactive and customer-oriented jack-of-all-trades with a passion for technology and a keen eye for detail. You already have some experience in a technical customer service environment and feel at home in a dynamic work environment where every day is different. You bring the following:
- MBO/HBO working and thinking level
- Minimum 1 year experience in a similar position
- Experience with various systems
- Communication skills and you are administratively strong
what are you going to do
As Support Specialist Wholesale you are the point of contact for our Internet Service Providers (ISPs) who use our network. You help these wholesale customers with malfunctioning questions, technical issues and administrative requests. Your day consists of processing service and fault tickets, answering questions from the return desk and preparing reports. You actively think about process improvements and ensure that everything runs smoothly within the Wholesale Desk. Together with your team, you strive to further professionalize the Wholesale Desk and take the cooperation with our providers to a higher level.
where will you work
You will work at our office in Schiedam, a location ideally located between the highway and the train station. Here you will join a close and friendly team that is always ready for each other. After an introductory period it is possible to work on a hybrid basis, whereby you will spend approximately 60% of your time at the office and 40% at home. With us you get the space to develop yourself and contribute to a pleasant working atmosphere.